“Do patients’ pre-pandemic clinic experiences influence their preference for remote consultations?”

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Authors
Tittensor, Phil
Rowe, Jacqui
Youssef, Carla
Smyth, Conor
Manfredonia, Francesco
Samarasekera, Shanika
Issue Date
2021-09-23
Journal
Type
Conference Poster
Poster
Keywords
Patient experience
Epilepsy services
COVID-19
Remote consultation
Telemedicine
Outpatients
Community clinics
Journal Title
Volume
Issue
Begin page
End page
DOI
Abstract
In light of the COVID-19 pandemic, outpatient services have been restructured to facilitate remote consultations. As the pandemic has entered second and third ‘waves’, considering patients’ perspectives regarding remote consultation has become essential. Two West Midlands Trusts collaborated to survey patients’ preferences regarding remote versus face to face consultation. University Hospitals Birmingham (UHB) have traditionally offered outpatient based face-to-face epilepsy clinics. The Royal Wolverhampton (RWT) operates a hybrid model incorporating GP based community clinics. We wanted to use the results to plan our medium to long term service configuration. We also wanted to highlight the possibility of ongoing remote working to feed into the NHS sustainability plan1 and the epilepsy climate change initiative (EpiCC)
Citation
Bose, S. Tittensor, S. Greenhill, L. Tittensor, P. Rowe, J. Youssef, C. Smyth, C. Manfredonia, F. Samarasekera, S. “Do patients’ pre-pandemic clinic experiences influence their preference for remote consultations?” [Poster]. Presented at the ILAE British Branch Scientific Virtual Meeting, 23r-24th September 2021.
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