Staff satisfaction surveys - friend or foe?
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Authors
Leslie, Rosalind
Eddison, Nicola
Parry, Gail
Issue Date
2022-07-01
Journal
Type
Article
Keywords
Staff satisfaction survey
Staff turnover
Staff wellbeing
National statistics
Staff morale
National survey
Staff turnover
Staff wellbeing
National statistics
Staff morale
National survey
Journal Title
IHSCM Regional Hub Magazine
Volume
Issue
July
Begin page
36
End page
43
DOI
Abstract
Surveys are generally considered an effective tool to understand the concerns of employees, especially during the recent challenging times. Conducting employee surveys gives staff an opportunity to share their feelings and highlight problems that might otherwise remain hidden. When done correctly, surveys can provide critical data that can be used to influence organisational culture, by making positive changes based on survey feedback. Staff, in turn, feel valued and respected. Positive staff engagement has been linked to reduced staff turnover, lower sickness absence and improved patient experience.
The National Health Service (NHS) is the United Kingdom’s largest employer and is dependent on an engaged, properly resourced workforce to cope with ever rising demand. The NHS staff survey provides a national and local picture of how our NHS people experience their working lives, gives staff a voice, and provides the data organisations need to improve employee engagement and experience, and ultimately improve patient care. It is one of the largest workforce surveys in the world and has been running every year since 2003. Approximately 600,000 of our 1,370,991 NHS people take part in the NHS staff survey. And, being an official national statistic, the survey data is considered to meet the highest standards of trustworthiness, quality, and value.
Citation
Leslie, R. Eddison, N. Parry, G. Staff satisfaction surveys - friend or foe? IHSCM Regional Hub Magazine, July 2022, p. 36-43.